Customer Service

Service Description

Deliver top-notch customer service with our assistance. We handle client communications, ensuring your customers receive the attention and support they need, enhancing your business reputation. Take a look at our tiers below. Essential Inbox: 10 hours/month Stay responsive without doing it all yourself. For solopreneurs who need help keeping up with messages but want to stay closely involved. A simple way to hand off routine replies and lighten your inbox load. Includes: - Daily inbox check (Mon–Fri) - Replies to common questions and updates - Follow-up reminders and rescheduling - Basic client issue escalation - Weekly inbox summary Connection Support: 20hours/month Keep your clients informed, supported, and connected. For business owners juggling steady communication who want a reliable, friendly voice in their inbox or DMs—without needing to monitor it all themselves. Includes: - Inbox & messages monitored 1–2x/day - Email, contact form, and DM responses - Lead and client follow-ups - Friendly, on-brand tone - Weekly summary + flagged items Client Care Pro: 40hours/month Your client communication—fully managed, start to finish. For established business owners or coaches who want seamless, high-touch communication without managing it themselves. We’ll be your go-to for inbox management, client updates, and light troubleshooting. Includes: - Inbox managed up to 3x/day - Customer email, DM, and helpdesk replies - Personalized communication & FAQs - Appointment reminders and coordination - Light tech/account issue resolution - End-of-week wrap-up + monthly review call